NGX Managed IT Department
NGX provides organizations with a fully managed and scalable IT Department through a flexible subscription model.
Clients can treat NGX as their dedicated IT department while maintaining complete flexibility over service scope, staffing model, and service levels.
The service is customized based on:
- Business Size
- User Count
- IT Asset Count
- Industry Requirements
- Compliance Requirements
- Service Expectations
- Onsite Requirements
Deployment models may include:
- Remote
- Hybrid (recommended)
- Onsite
Strategic Leadership Functions
Chief Information Officer (CIO)
Responsibilities include:
- IT Budgeting & Forecasting
- Technology Roadmaps
- IT Strategy
- Technology Governance
- Cost Optimization
- Executive Reporting
Chief Information Security Officer (CISO)
Responsibilities include:
- Security Governance
- Security Strategy
- Risk Management
- Security Policies
- Compliance Oversight
- Security Reporting
IT Manager / IT Risk Manager
Responsibilities include:
- IT Team Management
- Vendor Management
- KPI Monitoring
- Incident Management
- Business Continuity Coordination
- Disaster Recovery Coordination
- Control Reviews
- Risk Assessments
Cybersecurity Services
Provided as part of the Managed IT Department service:
- Security Monitoring
- Vulnerability Management
- Endpoint Security Management
- Security Configuration Reviews
- Security Advisory
- Security Awareness Training
- Identity Security Management
Infrastructure Services
- Server Management
- Virtualization Management
- Network Management
- Firewall Management
- Cloud Administration
- Backup Management
- Infrastructure Monitoring
- Capacity Planning
Microsoft Cloud & Identity Services
Support for:
- Microsoft 365
- Microsoft Azure
- Microsoft Entra
- Microsoft Exchange
- Microsoft Intune
- Microsoft Purview
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Defender
IT Operations & Support
- Service Desk Operations
- Ticket Management
- Escalation Management
- User Support
- Operational Reporting
- Onsite Support Coordination
Recommended Delivery Model:
The client retains onsite IT Helpdesk personnel while NGX provides all strategic, management, infrastructure, cloud, security, and governance functions.
The onsite IT team reports operationally into NGX for direction, supervision, and escalation support.
A Full-size IT Department
By partnering with us, you will have access to experienced project managers who will be ensuring your projects are managed efficiently and effectively.
Responsibilities
– Planning and organizing your projects
– Overseeing project execution
– Ensuring your projects are completed on time and within budget
– Meeting the required quality standards
Key Activities
– Coordinating with your various teams
– Setting clear goals and milestones
– Managing your resources effectively
– Handling any issues and obstacles that arise
Importance to Your Company
The project manager role is crucial because it:
– Ensures smooth project execution
– Helps meet deadlines and achieve your project outcomes
– Supports your company’s overall goals and success
– Improves efficiency and enhances communication
– Leads to better results for your company
By partnering with us, you will have access to expert cybersecurity consultants who will help safeguard your information assets, maintain customer trust, and avoid costly security breaches. Our consultants stay ahead of potential threats to ensure your company operates securely and efficiently.
Responsibilities
A cybersecurity consultant we provide will be responsible for:
– Assessing your company’s security measures
– Identifying vulnerabilities and potential threats
– Developing strategies to protect your information systems
– Implementing security solutions and best practices
Key Activities
– Conducting security audits and risk assessments
– Advising on cybersecurity policies and procedures
– Monitoring systems for unusual activity and potential breaches
– Educating your employees about security awareness and practices
Importance to Your Company
The cybersecurity consultant role is crucial because it:
– Protects your sensitive data from cyber threats and attacks
– Ensures compliance with regulations and industry standards
– Reduces the risk of financial loss and reputational damage
– Enhances the overall security posture of your company
Effective security engineering helps a company protect its valuable information, maintain customer trust, and ensure business continuity. By proactively addressing security threats, security engineers play a vital role in the company’s overall safety and resilience
Responsibilities
The Security Engineer we provide will help you with:
– Designing and implementing security measures
– Protecting your company’s computer systems and networks
– Continuously monitoring and improving security systems
– Responding to and mitigating security incidents
Key Activities
– Developing security protocols and policies
– Configuring and maintaining security tools and software
– Conducting vulnerability assessments and penetration testing
– Collaborating with your teams to ensure secure practices
Importance to Your Company
The Security Engineer role is crucial because it:
– Helps safeguard your company’s data and IT infrastructure
– Prevents unauthorized access and cyber attacks
– Ensures compliance with security standards and regulations
– Minimizes the risk of data breaches and financial loss
By partnering with us, you will have access to expert business analysts who help your company make informed decisions, leverage opportunities for growth, and stay competitive in the market
Responsibilities
The Business Analyst we provide will help you with:
– Understanding and analyzing your business needs and requirements
– Identifying areas for improvement and optimization
– Translating business requirements into technical solutions
– Ensuring that solutions align with your business goals
Key Activities
– Gathering and documenting requirements from your stakeholders
– Conducting market and data analysis to identify trends and insights
– Creating and presenting reports and recommendations
– Collaborating with your cross-functional teams to implement solutions
Importance to Your Company
The Business Analyst role is crucial because it:
– Helps bridge the gap between your business needs and technical solutions
– Enhances decision-making through data-driven insights
– Improves efficiency and effectiveness of your business processes
– Supports your company in achieving its strategic goals
By partnering with us, you will have access to product owners who help your company create products that resonate with customers, stay ahead of competitors, and achieve business objectives.
Responsibilities
The Product Owner we provide will help you with:
– Defining the vision and strategy for your product
– Prioritizing and managing the product backlog
– Ensuring the product meets customer needs and business goals
– Collaborating with development teams to deliver valuable features
Key Activities
– Gathering and analyzing customer and stakeholder feedback
– Creating and maintaining a clear product roadmap
– Writing and refining user stories and requirements
– Making decisions on product features and improvements
Importance to Your Company
The Product Owner role is crucial because it:
– Helps ensure the product aligns with customer expectations and market demands
– Prioritizes features that deliver the most value to your business
– Facilitates clear communication between stakeholders and development teams
– Drives the successful delivery of high-quality products
By partnering with us, you will have access to change managers who help your company navigate transitions smoothly, maintain productivity, and achieve desired outcomes.
Responsibilities
The Change Manager we provide will help you with:
– Planning and implementing organizational changes
– Managing the impact of changes on your employees and processes
– Ensuring smooth transitions with minimal disruption
– Supporting and guiding your employees through the change process
Key Activities
– Developing change management strategies and plans
– Communicating changes effectively to all stakeholders
– Providing training and resources to help your employees adapt
– Monitoring and evaluating the success of change initiatives
Importance to Your Company
The Change Manager role is crucial because it:
– Helps your company adapt to new processes, technologies, or strategies
– Minimizes resistance and promotes acceptance of changes
– Ensures that changes are implemented efficiently and effectively
– Enhances overall organizational agility and resilience
By partnering with us, you will have access to audit issue remediation consultants who help your company to remediate open IT audit issues found by auditors, within remediation timeframes, to the satisfaction of the auditors.
Responsibilities
The Audit Issue Remediation Consultant we provide will help you with:
– Addressing and resolving issues identified in audits
– Developing and implementing corrective action plans
– Ensuring compliance with regulatory and internal standards
– Monitoring progress and effectiveness of remediation efforts
Key Activities
– Analyzing audit findings and identifying root causes
– Collaborating with your stakeholders to create action plans
– Providing guidance and support to implement solutions
– Tracking and reporting on the status of remediation activities
Importance to Your Company
The Audit Issue Remediation Consultant role is crucial because it:
– Helps your company maintain compliance with regulations and standards
– Reduces risks associated with audit findings
– Enhances internal controls and processes
– Supports your company in achieving operational and financial integrity
By partnering with us, you will have access to skilled vulnerability managers who help your company proactively find and mitigate security risks. We help implementing a Vulnerability Assessment technical setup if required, followed by setting up regular scans for your critical assets for vulnerabilities, and then finally managing the remediating efforts of identified vulnerabilities.
Responsibilities
The Vulnerability Manager we provide will help you with:
– Identifying and assessing security vulnerabilities in your systems
– Prioritizing and managing the remediation of these vulnerabilities
– Ensuring that your IT infrastructure is secure
– Collaborating with various teams to implement security measures
Key Activities
– Conducting regular vulnerability scans and assessments
– Analyzing and prioritizing vulnerabilities based on risk
– Developing and coordinating remediation plans
– Monitoring and reporting on the status of vulnerabilities
Importance to Your Company
The Vulnerability Manager role is crucial because it:
– Helps protect your company’s data and IT infrastructure from security threats
– Reduces the risk of cyber-attacks and data breaches proactively
– Ensures compliance with security regulations and standards
– Enhances the overall security posture of your company
By partnering with us, you will have access to expert Microsoft consultants who help your company leverage powerful tools like Office 365, Azure, SharePoint and other Microsoft products to improve productivity, collaboration, and innovation.
Responsibilities
The Microsoft Consultants we provide you, will help with:
– Implementing and optimizing Microsoft technologies within your company
– Providing expertise on Microsoft products and solutions
– Ensuring that Microsoft tools are effectively integrated and utilized
– Supporting your company in leveraging Microsoft technologies for business goals
Key Activities
– Assessing your company’s needs and recommending solutions
– Installing, configuring, and maintaining Microsoft software and services
– Training your employees on the use of Microsoft tools
– Troubleshooting and resolving issues related to Microsoft technologies
Importance to Your Company
The Microsoft Consultant role is crucial because it:
– Helps enhance your company’s efficiency through effective use of commonly used Microsoft products
– Ensures seamless integration of Microsoft technologies with existing systems
– Supports your company in maximizing the value of its technology investments
– Provides ongoing support and expertise to keep systems running smoothly
